Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cosycubco@outlook.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cosycubco@outlook.com


How to Return an Item – Step-by-Step

 

  1. Contact Us
    Email us at cosycubco@outlook.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Wait for Return Approval
    We’ll review your request and confirm whether your return is eligible. If accepted, we’ll provide return instructions.
  3. Prepare Your Return
    • Ensure the item is in its original condition, with tags attached and in original packaging.
    • Include a copy of your receipt or order confirmation in the parcel.
  4. Ship Your Item
    • You are responsible for paying your own shipping costs for returning your item. Usually ($12 Shipping Fee)
    • We recommend using a trackable shipping service, as we are not liable for lost or undelivered returns.
  5. Confirmation & Refund
    • Once your return is received and inspected, we’ll notify you if the refund has been approved.
    • If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at cosycubco@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cosycubco@outlook.com

 

Pre-Order Cancellations & Refunds

Please ensure you have read and understood the stated pre-order timeframe before completing your purchase.

By placing an order for an item marked as PRE-ORDER, you acknowledge and agree to the advertised estimated dispatch timeframe at the time of purchase.

We do not offer cancellations or refunds solely because a customer has overlooked, misunderstood or not read the pre-order information or expected dispatch timeframe before placing their order.

A change of mind regarding the wait time, or requiring the item sooner than the advertised timeframe, does not automatically qualify an order for cancellation or refund.

If a pre-order item is significantly delayed beyond the timeframe originally communicated, please contact us and we will assist you in accordance with your rights under the Australian Consumer Law.